Privacy Policy

1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email:

[email protected]

2. Information We Collect

X-Poker collects information necessary to provide, maintain, improve, and secure our Services.

We only collect information that is adequate, relevant, and necessary for the purposes described in this Privacy Policy.

2.1 Information You Provide Directly

When you use our Services, you may provide us with information including:

• Email address;
• Username;
• Password;
• Profile information;
• Profile picture;
• Age information;
• Date of birth;
• Customer support communications;
• Information provided when recovering an account;
• Other information you voluntarily provide.

2.2 Information Automatically Collected

When you use X-Poker, we may automatically collect certain information, including:

Gameplay Information

• Game progress;
• Gameplay history;
• Virtual chips and virtual items balance;
• Interactions with other players;
• Game preferences;
• Account activity.

Device Information

• Device model;
• Operating system;
• Browser information;
• Language preference;
• Device identifiers;
• Advertising identifiers;
• IP address.

Usage Information

• App usage data;
• Login records;
• Feature usage;
• Performance information;
• Crash reports;
• Technical information.

Location Information

Depending on your device settings and applicable permissions, we may collect:

• General location information;
• Precise location information when enabled by you.

2.3 Information From Third Parties

We may receive information from third parties, including:

• App stores and payment providers;
• Social login providers;
• Analytics providers;
• Advertising partners;
• Service providers supporting our Services.

For example, when you make an in-app purchase, payment information may be provided by Apple App Store, Google Play, or other payment providers.

X-Poker does not directly collect or store your payment card information.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Providing and Improving Our Services

We use your information to:

• Provide gameplay services;
• Maintain your account;
• Save gameplay progress;
• Provide customer support;
• Improve game performance;
• Develop new features;
• Personalize your gaming experience.

3.2 Security and Fair Play

We use information to:

• Detect cheating;
• Prevent fraud;
• Protect user accounts;
• Investigate suspicious activities;
• Maintain a safe gaming environment.

3.3 Communication

We may use your information to:

• Respond to customer support requests;
• Send service-related notifications;
• Provide important updates;
• Communicate about account-related matters.

3.4 Analytics and Personalization

We may use information to:

• Analyze usage patterns;
• Understand player preferences;
• Improve game design;
• Measure service performance;
• Provide personalized content.

3.5 Advertising and Marketing

Where permitted by applicable laws, we may use information to:

• Display relevant advertisements;
• Measure advertising effectiveness;
• Improve marketing campaigns.

Where required by law, we will request your permission before accessing tracking-related information.

4. How We Share Information

X-Poker does not sell your personal information.

We may share information only in the following circumstances:

4.1 Service Providers

We may share information with trusted service providers that help us operate our Services, including:

• Hosting providers;
• Cloud service providers;
• Customer support providers;
• Analytics providers;
• Security and fraud prevention providers.

These providers may only process information according to X-Poker's instructions.

4.2 Social Features

If you use social features within X-Poker, other users may see certain information, such as:

• Username;
• Profile information;
• Public gameplay information;
• Messages or content you choose to share.

4.3 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws;
• Respond to lawful requests from authorities;
• Protect the rights, property, or safety of X-Poker, users, or others;
• Prevent fraud or illegal activity.

4.4 Business Transfers

If X-Poker is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

5. How We Store and Protect Your Information

Your information may be stored and processed in countries where X-Poker, its affiliates, or service providers operate.

We use reasonable administrative, technical, and physical safeguards to protect your information.

These measures include:

• Access controls;
• Security monitoring;
• Account protection measures;
• Data protection procedures.

However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

Depending on applicable laws, you may have the following rights regarding your personal information.

6.1 Access and Correction

You may request access to or correction of personal information we hold about you.

6.2 Delete Your Account and Personal Information

You may request deletion of your X-Poker account and associated personal information.

To request deletion, please contact:

[email protected]

We will process valid deletion requests in accordance with applicable laws.

Some information may be retained when required for legal, security, or legitimate business purposes.

6.3 Marketing Preferences

You may opt out of marketing communications by:

• Following unsubscribe instructions;
• Adjusting notification settings within the application;
• Contacting customer support.

6.4 Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

7. Data Retention

X-Poker retains personal information only for as long as necessary to:

• Provide the Services;
• Maintain account records;
• Resolve disputes;
• Prevent fraud;
• Comply with legal obligations.

When information is no longer necessary, we will delete or anonymize it where appropriate.

8. Children's Privacy

X-Poker is intended for users who are 18 years old or older.

We do not knowingly collect, use, or share personal information from users under 18 years old.

If we learn that we have collected personal information from a user under 18 without appropriate authorization, we will take reasonable steps to delete such information.

Parents or guardians who believe that a child has provided personal information may contact us:

[email protected]

9. Third-Party Services

The Services may contain links to or integrations with third-party services.

These third-party services may have their own privacy policies and practices.

X-Poker is not responsible for the privacy practices, content, or security of third-party services.

We encourage users to review the privacy policies of third-party services they use.

10. Data Security

X-Poker continuously develops and implements reasonable security measures designed to protect user information from:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure.

We do not sell users' personal information.

We only share information with third parties as described in this Privacy Policy for purposes such as providing, improving, securing, and supporting our Services.

11. Changes to This Privacy Policy

X-Poker may update this Privacy Policy from time to time.

When changes are made, we will publish the updated Privacy Policy on this page.

Your continued use of the Services after the updated Privacy Policy becomes effective means that you accept the updated terms.

12. Scope

This Privacy Policy applies to:

• X-Poker main application;
• X-Poker Lite application;
• Related services and backend systems.

Both versions use the same backend services and follow the same privacy and data protection practices.

13. Contact Information

If you have questions about this Privacy Policy, please contact:

X-Poker Support

Email:

[email protected]